TTEC

We rate TTEC Holdings, Inc. (TTEC) as Avoid with a composite score of 37.9/100 at a current price of $2.06. The stock falls in the bottom quintile of our universe across key quantitative factors, and the multi-factor weakness suggests a high probability of continued underperformance.

The rating is primarily driven by strength in value (47th percentile) and momentum (43th percentile), which together account for the majority of the composite score. Offsetting weakness in investment (26th percentile) and stability (33th percentile) tempers our overall conviction. We assign a No Moat rating (22/100), Very High uncertainty, and Poor capital allocation.

Key items to watch: balance sheet deleveraging progress; the path to profitability. Any material change in these dynamics could warrant a reassessment of our rating. The moat trend is stable, which suggests the competitive landscape is stable for now.

TTEC Holdings, Inc. holds a top-quartile position (#0 of 50) within the Services sector, based on our composite quantitative scoring across quality, value, momentum, and stability factors. The composite score of 37.9/100 places it at rank #3797 in our full 7,333-stock universe. At $163M in market capitalization, TTEC Holdings, Inc. is a small-cap player in the Services space, which limits certain scale advantages but may allow for more agile strategic execution.

Revenue contraction of -3% combined with momentum at the 43th percentile paints a cautious picture of the near-term business outlook. The market appears to be pricing in continued challenges, and a catalyst for reversal is not clearly visible from current data.

The margin cascade tells an important story: gross margins of 20% (-39.6pp vs sector) narrow to operating margins of 3% (-0.3pp vs sector) and net margins of -1.6%, yielding a gross-to-net conversion rate of -8%. The significant margin erosion from gross to net suggests elevated operating expenses, high interest costs, or other structural drags that warrant monitoring.

At a current price of $2.06, TTEC Holdings, Inc. is trading near fair value based on current fundamentals. Our value factor score of 47/100 reflects a composite assessment across multiple valuation metrics including price-to-earnings, price-to-book, EV/EBITDA, and price-to-sales ratios relative to both sector peers and the broader market. Valuation metrics are mixed, with no strong signal of mispricing in either direction.

The stock currently trades at EV/EBITDA of 0.7x (discounted to peers), P/B of 0.4x, P/S of 0.1x. We evaluate these multiples in the context of both absolute levels and sector-relative positioning to form our valuation view.

We assign a Very High uncertainty rating to TTEC Holdings, Inc.. The stock exhibits multiple compounding risk factors: significant leverage (499% debt-to-equity), current negative profitability (net margin -1.6%), below-average price stability (33th percentile). The extreme uncertainty around future cash flows makes precise valuation difficult, and the range of outcomes is exceptionally wide. Only investors with high risk tolerance and extended time horizons should consider this name.

Specific risk factors that inform our assessment include: significant leverage (499% debt-to-equity); current negative profitability (net margin -1.6%); below-average price stability (33th percentile); the combination of leverage (499% D/E) and thin margins (-1.6% net) amplifies downside risk. Each of these factors independently widens the distribution of potential outcomes, and in combination they create a risk profile that demands careful position sizing. The stability factor at the 33th percentile and quality factor at the 37th percentile provide a quantitative summary of the overall risk landscape.

We identify limited risk mitigants at this time, which contributes to our very high uncertainty assessment. Investors should monitor for improvement in balance sheet metrics, margin stability, and business predictability that could warrant a downgrade in our risk assessment over time.

We rate TTEC Holdings, Inc.'s capital allocation as Poor. Key concerns include low returns on equity (-11.9%), elevated leverage (499% D/E), negative profitability, weak asset returns (ROA -2.0%). Exemplary capital allocators generate ROE above 20% and maintain conservative leverage — TTEC Holdings, Inc. significantly underperforms these benchmarks, raising questions about management's ability to create shareholder value.

Investors should scrutinize management's reinvestment decisions and balance sheet trajectory before committing capital. Poor capital allocation often compounds over time: overlevered balance sheets limit strategic flexibility, while low returns on capital destroy shareholder value. We would need to see sustained improvement in profitability metrics and balance sheet discipline before considering an upgrade.

In summary, TTEC Holdings, Inc. receives a Avoid rating with a composite score of 37.9/100 (rank #3797 of 7,333). Our quantitative framework assigns a No Moat (22/100, trend: stable), Very High uncertainty, and Poor capital allocation. The average factor score across quality, value, momentum, stability, and investment is 37/100.

Our analysis does not support a constructive view on TTEC Holdings, Inc. at this time. The combination of limited competitive advantages, very high uncertainty, and poor capital allocation suggests unfavorable risk-reward at current levels. We recommend investors avoid new positions and existing holders consider reducing exposure.