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Verdict
Quantitative factor alignment verified for current market regime.
Quant Score
Rank
#3028
Positioning
Market Dominance
Services
Business Services
$1.9B
Michael J. Burkland
Five9, Inc. provides cloud software for contact centers in the United States and internationally. The company offers virtual contact center cloud platform that delivers a suite of applications. Its solution enables its clients to manage these customer interactions across various channels, including voice, video, chat, email, social media, click-to-call, callback, and mobile channels.
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X-AXIS: EV/EBITDA (LOWER = CHEAPER) | Y-AXIS: ROE (HIGHER = ELITE) | RED CIRCLE = FIVN ANALYSIS TARGET
| Stock | Rating | Score▼ | Quality | Value | Momentum | P/E | EV/EBITDA | ROE | ROA | Gross Mgn | Op Mgn | Net Mgn | Rev Growth | Div Yield | D/E | Mkt Cap | AUDIT |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
$YALA Yalla Group Ltd | 75 | 89 | 99 | 80 | - | - | - | - | - | - | - | - | - | - | $0 | VS | |
$GRVY GRAVITY Co., Ltd. | 75 | 82 | 96 | 71 | - | - | - | - | - | - | - | - | - | - | $0 | VS | |
$ISSC INNOVATIVE SOLUTIONS & SUPPORT INC | 73 | 81 | 88 | 94 | 25.0x | 14.1x | 17.1% | 10.3% | 35.5% | 14.6% | 10.1% | 105.2% | 0.0% | 41.0x | $244M | VS | |
$AER AerCap Holdings N.V. | 72 | 60 | 87 | 84 | - | - | - | - | - | - | - | - | - | - | $0 | VS | |
$HCSG HEALTHCARE SERVICES GROUP INC | 72 | 74 | 88 | 88 | 7.1x | 6.1x | 28.9% | 20.8% | 20.8% | 9.9% | 9.3% | 8.5% | 0.0% | 1.0x | $1.2B | VS | |
$LQDT LIQUIDITY SERVICES INC | 72 | 90 | 88 | 68 | 24.9x | 14.3x | 14.1% | 8.3% | 45.7% | 8.5% | 6.2% | 28.1% | 0.0% | 0.0x | $736M | VS | |
$TRTNpA Triton International Ltd | 71 | 70 | 89 | 70 | - | 1.7x | 0.0% | - | 97.4% | 58.0% | 37.4% | - | 8.8% | 264.0x | $2.5B | VS | |
$EDU New Oriental Education & Technology Group Inc. | 71 | 83 | 52 | 77 | - | - | - | - | - | - | - | - | - | - | $0 | VS | |
$NTES NetEase, Inc. | 71 | 88 | 93 | 68 | - | - | - | - | - | - | - | - | - | - | $0 | VS | |
$UTI UNIVERSAL TECHNICAL INSTITUTE INC | 70 | 86 | 86 | 72 | 43.2x | 16.0x | 15.3% | 5.8% | 100.0% | 6.9% | 5.2% | 15.1% | 0.0% | 24.0x | $1.8B | VS | |
$FIVN Five9, Inc. | 44 | 41 | 54 | 31 | 99.3x | 13.1x | 1.9% | 0.9% | 54.7% | -0.7% | 1.3% | 13.4% | 0.0% | 128.0x | $1.9B | ||
| SECTOR BENCH | - | - | - | - | - | 23.7x | 11.7x | 5.7% | 2.4% | 64.6% | 4.5% | 2.8% | 8.6% | 0.0% | 0.3x | - | REF |
Five9, Inc. (FIVN) receives a "Reduce" rating with a composite score of 43.7/100. It ranks #3028 out of 7,333 stocks in our coverage universe and carries a 2-star rating. Ratings are driven by a 6-factor quantitative model measuring quality, value, momentum, investment, stability, and short interest.
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Lagging peers — losers tend to keep underperforming
Fair valuation relative to peers
Average quality profile
Average volatility — neutral timing signal
Aggressive spending — empire-building risk, dilutive growth
Mid-range overall rating
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Relative valuation derived from Services sector benchmarks. Model weights: EV/EBITDA (40%), P/B (35%), P/S (25%). Re-calculated daily.
Projection based on user-defined inputs. Re-calculated daily against current market data.
Reverse DCF Framework — Mauboussin Methodology
Institutional-grade Reverse DCF analysis. This model identifies the growth hurdles embedded in current market prices. When implied growth is significantly lower than historical or projected rates, a margin of safety may exist. Re-audited daily.
No analyst ratings for FIVN.
View All Ratings| Factor | Global | Sector | Tilt |
|---|---|---|---|
| PROFITABILITY | 41 | 36 | +5NEUTRAL |
| MOMENTUM | 31 | 25 | +6ALPHA |
| VALUATION | 54 | 59 | -5NEUTRAL |
| INVESTMENT | 34 | 50 | -16DRAG |
| STABILITY | 43 | 42 | +1NEUTRAL |
| SHORT INT | 44 | 40 | +4NEUTRAL |
Global = full universe. Sector = relative to industry peers. Positive tilt indicates idiosyncratic strength.
ROIC 3.9% vs WACC 6.5% (spread -2.7%)
GM 55% vs sector 65%, OM -1% vs sector 5%
Capital turnover 1.97x, R&D intensity 13.3%
Rev growth 13%, 10yr history
Interest coverage 9.3x, Net debt/EBITDA 20.3x
Composite assessment of profitability, capital efficiency, and financial strength. Top-tier entities demonstrate sustainable cash flow generation and elite competitive moats.
Profit generated per dollar of shareholder equity
Efficiency of asset utilization
Pricing power and cost efficiency
Core business profitability
Bottom-line profitability
The Quality factor evaluates the persistence and magnitude of realized cash flows. Companies with scores >70 exhibit superior pricing power and structural financial resilience through diverse economic regimes.
Our uncertainty rating tracks the predictability of future cash flows and potential for permanent capital loss. Moderate visibility with standard industry cyclicality.
We rate Five9, Inc. (FIVN) as a Reduce with a composite score of 43.7/100 at a current price of $17.85. The quantitative profile shows weakness across multiple dimensions, suggesting limited upside potential.
Five9, Inc. holds a top-quartile position (#0 of 50) within the Services sector, based on our composite quantitative scoring across quality, value, momentum, and stability factors. The composite score of 43.7/100 places it at rank #3028 in our full universe.
No Moat
High
Poor
Fair Value
Gross margins of 55% signal strong pricing power.
Stable competitive position in a defensive sector.
Elevated P/E ratio of 99.3x leaves little room for execution misses.
Leverage of 128% D/E amplifies downside risk.
Weak momentum suggests persistent institutional selling pressure.
Five9, Inc. represents a reduce based on multi-factor quantitative performance.
Five9, Inc. receives a Reduce rating from our analysis, with a composite score of 43.7/100 and 2 out of 5 stars, ranking #3028 out of 7,333 stocks. FIVN's factor profile shows weakness across multiple dimensions, suggesting the stock may underperform going forward. Existing holders may want to consider trimming positions or tightening stop-losses.
FIVN's quality score of 41/100 is below average, suggesting challenges with profitability or capital efficiency. The company reports a return on equity of 1.9% (sector avg: 5.7%), gross margins of 54.7% (sector avg: 64.6%), net margins of 1.3% (sector avg: 2.8%). Investors should examine whether management is actively addressing these weaknesses or if they reflect structural industry headwinds.
FIVN's value score of 54/100 indicates the stock is fairly valued based on its current fundamentals. Key valuation metrics include a P/E ratio of 99.26x, an EV/EBITDA of 13.09x, a P/B ratio of 1.92x. At this level, neither a clear bargain nor overpriced, the stock's attractiveness depends more on forward growth expectations and qualitative factors.
Five9, Inc.'s investment score of 34/100 suggests limited reinvestment activity. Key growth metrics include revenue growth of 13.4% vs. a sector average of 8.6% and a return on assets of 0.9% (sector: 2.4%). While this can be positive for mature, cash-generative businesses returning capital to shareholders, it may also signal a lack of growth opportunities or management conservatism.
FIVN is currently showing below-average momentum at 31/100, which may indicate weakening institutional interest or negative sentiment shifts. Revenue growth stands at 13.4% year-over-year, while a beta of 1.84 reflects its sensitivity to broader market moves. Investors should note that declining momentum can precede further price weakness, though contrarian opportunities sometimes emerge at these levels.
FIVN's stability score of 43/100 signals elevated volatility and/or leverage concerns. Key stability metrics include a beta of 1.84 and a debt-to-equity ratio of 128.00x (sector avg: 0.3x). Investors should be prepared for wider-than-average price swings and consider position sizing accordingly to manage portfolio risk.
The short interest score of 44/100 for FIVN suggests somewhat elevated bearish positioning by institutional traders. Specific risk factors include high market sensitivity (beta: 1.84), elevated leverage (D/E: 128.00x), small-cap liquidity risk. With a $1.9B market cap (small-cap), Five9, Inc. may experience above-average volatility. Investors should consider whether the short thesis has merit or if it creates a potential short-squeeze opportunity.
Five9, Inc. is a small-cap company in the Services sector, ranked #0 of 50 in its sector (100th percentile) and #3028 of 7,333 overall (59th percentile). Key comparisons include ROE of 1.9% trailing the 5.7% sector median and operating margins of -0.7% below the 4.5% sector average. This top-quartile standing reflects exceptional competitive strength relative to Services peers.
While FIVN currently exhibits a REDUCE profile, superior opportunities exist within the SERVICES sector. Our model identifies several "Strong Buy" candidates with higher quality scores and more attractive valuations among direct industry competitors.
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Improvement in Momentum (31) would have the largest impact on the composite score.
EV/EBITDA 12% ABOVE SECTOR MEDIAN
ROE 66% BELOW SECTOR MEDIAN
Gross Margin 15% BELOW SECTOR MEDIAN
U.S. stock futures declined on Tuesday ahead of December CPI data release. Major indices were trading lower with the S&P 500 down 0.12% and Nasdaq 100 down 0.19%. Key stocks in focus include Alphabet reaching $4 trillion market value, JPMorgan preparing to report Q4 earnings, Five9 expanding its Google Cloud partnership, and Revvity rising 4.92% after positive earnings guidance. Markets are pricing in a 95% likelihood of the Federal Reserve maintaining current interest rates in January.
SoundHound AI's stock has rallied but now faces challenges like ongoing losses, cooling growth, and dependence on acquisitions. Analysts believe Innodata and Five9, two less valuable AI plays, could eclipse SoundHound's market cap in the next 12 months.
Five9 (FIVN) is back in focus after quarterly results came in ahead of market expectations for both revenue and profit, alongside stronger operating margins and faster enterprise AI adoption that helped lift investor confidence. See our latest analysis for Five9. The latest earnings news sits against a weak longer record for holders, with the share price at US$17.74 after a 1 day share price return of 8.18% decline and a 1 year total shareholder return of 57.53% loss, so recent AI driven...
On January 15, the price target on Five9 Incorporated (NASDAQ:FIVN) was reduced from $30 to $26 by Morgan Stanley analyst Elizabeth Porter, who maintained an Equal Weight rating on the stock.
SAN RAMON, Calif., February 24, 2026--Five9, Inc. (NASDAQ:FIVN), provider of the Intelligent CX Platform, today announced that members of its management team will present at the following investor conference:
Above 50MA
37.18%
Net New Highs
+51081