LPSN

We rate LIVEPERSON INC (LPSN) as a Reduce with a composite score of 45.0/100 at a current price of $2.73. The quantitative profile shows weakness across multiple dimensions, suggesting limited upside potential and elevated risk of underperformance relative to peers over the next 12 months.

The rating is primarily driven by strength in momentum (78th percentile) and value (50th percentile), which together account for the majority of the composite score. Offsetting weakness in stability (15th percentile) and quality (33th percentile) tempers our overall conviction. We assign a No Moat rating (25/100), Very High uncertainty, and Poor capital allocation.

Key items to watch: whether strong momentum is fundamentally supported by revenue trends; the path to profitability. Any material change in these dynamics could warrant a reassessment of our rating. The moat trend is stable, which suggests the competitive landscape is stable for now.

LIVEPERSON INC holds a top-quartile position (#0 of 50) within the Services sector, based on our composite quantitative scoring across quality, value, momentum, and stability factors. The composite score of 45.0/100 places it at rank #2804 in our full 7,333-stock universe. At $56M in market capitalization, LIVEPERSON INC is a small-cap player in the Services space, which limits certain scale advantages but may allow for more agile strategic execution.

Despite positive momentum (78th percentile), revenue contraction of -25% creates a divergence between price action and fundamental trajectory. This divergence suggests either that the market is looking through near-term weakness or that technical factors are temporarily inflating the stock. Investors should assess whether the revenue decline reflects cyclical weakness or structural challenges.

The margin cascade tells an important story: gross margins of 70% (+10.4pp vs sector) narrow to operating margins of -21% (-24.2pp vs sector) and net margins of -18.0%, yielding a gross-to-net conversion rate of -26%. The significant margin erosion from gross to net suggests elevated operating expenses, high interest costs, or other structural drags that warrant monitoring.

At a current price of $2.73, LIVEPERSON INC is trading near fair value based on current fundamentals. Our value factor score of 50/100 reflects a composite assessment across multiple valuation metrics including price-to-earnings, price-to-book, EV/EBITDA, and price-to-sales ratios relative to both sector peers and the broader market. Valuation metrics are mixed, with no strong signal of mispricing in either direction.

The stock currently trades at a P/E of 2.7x (a 89% discount to the sector median of 23.7x), P/S of 0.1x. The below-sector P/E suggests possible undervaluation or the market pricing in near-term headwinds.

We assign a Very High uncertainty rating to LIVEPERSON INC. The stock exhibits multiple compounding risk factors: elevated market sensitivity (beta of 7.08), current negative profitability (net margin -18.0%), below-average price stability (15th percentile). The extreme uncertainty around future cash flows makes precise valuation difficult, and the range of outcomes is exceptionally wide. Only investors with high risk tolerance and extended time horizons should consider this name.

Specific risk factors that inform our assessment include: elevated market sensitivity (beta of 7.08); current negative profitability (net margin -18.0%); below-average price stability (15th percentile); weak quality scores (33th percentile). Each of these factors independently widens the distribution of potential outcomes, and in combination they create a risk profile that demands careful position sizing. The stability factor at the 15th percentile and quality factor at the 33th percentile provide a quantitative summary of the overall risk landscape.

Key risk mitigants include: healthy gross margins of 70% provide a buffer against cost pressures. These factors partially offset the identified risks and provide downside protection in adverse scenarios. On balance, the risk-reward profile warrants caution and disciplined position management.

We rate LIVEPERSON INC's capital allocation as Poor. Key concerns include low returns on equity (-166.7%), negative profitability, weak asset returns (ROA -9.7%). Exemplary capital allocators generate ROE above 20% and maintain conservative leverage — LIVEPERSON INC significantly underperforms these benchmarks, raising questions about management's ability to create shareholder value.

Investors should scrutinize management's reinvestment decisions and balance sheet trajectory before committing capital. Poor capital allocation often compounds over time: overlevered balance sheets limit strategic flexibility, while low returns on capital destroy shareholder value. We would need to see sustained improvement in profitability metrics and balance sheet discipline before considering an upgrade.

In summary, LIVEPERSON INC receives a Reduce rating with a composite score of 45.0/100 (rank #2804 of 7,333). Our quantitative framework assigns a No Moat (25/100, trend: stable), Very High uncertainty, and Poor capital allocation. The average factor score across quality, value, momentum, stability, and investment is 42/100.

Our analysis does not support a constructive view on LIVEPERSON INC at this time. The combination of limited competitive advantages, very high uncertainty, and poor capital allocation suggests unfavorable risk-reward at current levels. We recommend investors avoid new positions and existing holders consider reducing exposure.